Terms and conditions

Last updated: 15 August 2026

1. Supplier details

BlueBloom is the trading name of Tarryn Blom, a sole proprietor. It is not a company or other juristic person registered with CIPC and therefore has no company registration number. In these terms, "BlueBloom", "we" and "us" mean Tarryn Blom trading as BlueBloom.

Physical address:: 13 Buitenzorg Road, Somerset West, Cape Town, Western Cape, South Africa
Address for legal service:: 13 Buitenzorg Road, Somerset West, Cape Town, Western Cape, South Africa
Telephone:: 074 837 5701
Email:: info@bluebloom.co.za
Website:: https://bluebloom.co.za

BlueBloom does not belong to a professional, self-regulatory or accreditation body and subscribes to no voluntary code of conduct. For any transaction within the scope of the CPA and the Consumer Goods and Services Industry Code of Conduct, that Code applies and an eligible unresolved complaint may be referred to the Consumer Goods and Services Ombud as explained in section 19. BlueBloom's country of domicile is South Africa, and the legal-service address above is its chosen address for formal notices and legal process.

2. Scope and acceptance

These terms govern every enquiry, booking, quotation and engagement for BlueBloom's AI training, readiness audits, rollout sprints and enablement retainers. Services are offered only to businesses. By accepting a quotation, paying an invoice or instructing us to start, the customer confirms that it is buying for business purposes and that the person acting for it is at least 18 and authorised to bind it.

Please pay particular attention to sections 8, 15, 16 and 17, which deal with cancellation charges, limits of liability, third-party claims, suspension and termination.

A written quotation, scope or engagement letter, these terms, the refund and cancellation policy and the privacy policy form the agreement. A written engagement-specific term takes precedence over these terms for that engagement. The refund and cancellation policy controls any cancellation, rescheduling or refund issue. Website descriptions explain the standard offers but do not expand an agreed written scope.

Nothing in the agreement excludes a right or remedy that applicable law does not permit the parties to exclude. If the Consumer Protection Act, 68 of 2008 (CPA), or the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), applies despite the business-to-business nature of an engagement, those mandatory rights prevail over an inconsistent term.

3. How a booking is formed

A payment or booking request is an offer by the customer; an automated invoice or payment receipt is not acceptance by BlueBloom. A binding booking is formed only when we confirm the scope and delivery or start date in writing and receive the required cleared payment. We may decline a booking before acceptance. If we decline after receiving payment, we will refund it in full.

Before paying, the customer can review the service, price and these terms, correct information by emailing us, or withdraw without paying. We send the invoice, payment confirmation and booking confirmation by email. The customer should retain those records and may request a copy from us. We retain transaction and engagement records for the period applicable law requires, ordinarily at least five years.

4. Services and delivery

The written booking confirmation records the deliverables, timing, delivery method and any customer dependencies. Standard indicative durations are one day for Team AI Training, one week for an AI Readiness Audit and six weeks for an AI Rollout Sprint. The agreed period starts only after cleared payment and receipt of the information, access, approvals and personnel reasonably required from the customer.

Delivery is remote unless agreed otherwise. On-site travel, accommodation and related expenses are quoted separately and require written customer approval. We do not incur a material third-party cost for the customer without prior written approval.

Dates and estimates depend on timely customer cooperation. A customer delay extends affected dates by at least the period of delay and may require rescheduling under the refund and cancellation policy. Work outside the agreed scope requires a written change to price and timing; BlueBloom has no obligation to perform extra work before that change is accepted.

5. Fees, taxes and payment

The service price and currency are displayed on the relevant service page and confirmed in the written quotation or invoice before payment. The quotation or invoice controls if there is a discrepancy. Published service prices include all taxes that BlueBloom is legally required to charge, including VAT where applicable. Approved on-site travel, accommodation and related expenses are separate as stated in section 4. BlueBloom does not add a payment-provider or international-customer surcharge.

Team AI Training: 100% in advance.
AI Readiness Audit: 100% in advance, subject to the actionable-report guarantee in section 10.
AI Rollout Sprint: a commencement deposit followed by milestone payments, with the amount and dates stated in the written quotation. The deposit is allocated to reserving capacity and commencement work and becomes earned as those obligations are performed.
Enablement Retainer: monthly in advance on a month-to-month basis unless the written engagement expressly states otherwise.

Payment may be made by the methods shown on the invoice, including EFT or Payfast. Payments through Payfast are completed in Payfast's secure environment and are also subject to Payfast's applicable end user terms and privacy policy. BlueBloom does not receive or store complete card credentials. Payfast processes the payment but is not the supplier of the BlueBloom service.

Payfast normally settles BlueBloom in ZAR. At checkout, an eligible international cardholder may be offered Payfast's Multi-Currency Pricing and choose an available payment currency. The checkout shows the final currency and total before authorisation; any Payfast conversion markup is included in that displayed total rather than added later by BlueBloom. A bank or card issuer may independently apply an exchange-rate difference or fee, particularly on a refund, which is outside BlueBloom's control.

The customer may not withhold or set off an undisputed amount. We may suspend work while a payment is overdue, with affected delivery dates moving accordingly. The customer is responsible for reasonable recovery costs where law permits them.

6. Customer responsibilities

The customer must:

provide accurate, complete and timely information, access, decisions and appropriately authorised participants;
ensure it has the right and lawful basis to give BlueBloom access to any systems, content, confidential information or personal information it supplies;
maintain appropriate backups and security controls for its own systems and data;
avoid sending special personal information, credentials or live production data unless the written scope expressly requires it and appropriate safeguards are agreed; and
review and remain accountable for decisions, policies, system changes and outputs implemented in its business.

BlueBloom may refuse an unlawful, unsafe or materially out-of-scope instruction without being in breach.

7. Acceptance and corrections

We perform services with reasonable care and skill and materially in accordance with the written scope. The customer should identify a material scope non-conformity in reasonable detail promptly and, where reasonably possible, within five business days after the relevant deliverable or session, so that we have a fair opportunity to correct it. If we cannot correct a valid non-conformity within a reasonable time, the customer may claim an appropriate reduction or refund for the affected part.

The five-business-day target does not waive a valid issue that could not reasonably have been discovered within that period, and this contractual notice process does not shorten or replace a non-waivable statutory warranty or remedy. A participant's absence, failure to prepare or decision not to use a conforming deliverable is not a failure by BlueBloom.

8. Cancellation, rescheduling and refunds

All cancellations, rescheduling requests and refunds are governed by the refund and cancellation policy, which is incorporated into these terms. A charge described as non-refundable is retained only to the extent it has been earned, is a reasonable cancellation charge, represents a non-recoverable commitment, or may lawfully be retained for another stated reason.

9. Retainers

Unless a written engagement states otherwise, an Enablement Retainer continues month to month and either party may cancel it on 30 calendar days' written notice. Fees already earned for a current billing period are not refundable merely because the customer uses less than the available capacity. We continue the included services during the paid notice period. Unused time does not roll over unless agreed in writing.

10. AI Readiness Audit guarantee

If the customer honestly concludes that the final AI Readiness Audit report contains nothing it can act on, the customer judges that—not BlueBloom—and may request a refund of the Audit service fee. The request must be emailed to info@bluebloom.co.za within five business days after delivery of the final report and must state that the customer honestly found no actionable recommendation.

Internal review for the purpose of evaluating the report does not waive the guarantee. The guarantee no longer applies after the customer implements a recommendation or distributes the report other than internally for that evaluation. It covers only the standard Audit service fee, not approved travel, third-party costs or additional work outside the standard Audit scope. It does not limit a separate statutory remedy for defective services.

11. Intellectual property

Each party retains ownership of material it owned or developed outside the engagement. The customer retains its data, brands, documents and other customer material. After full payment, BlueBloom assigns to the customer the transferable intellectual-property rights in bespoke final deliverables created exclusively for that customer, excluding BlueBloom background material.

BlueBloom retains its pre-existing and reusable methods, know-how, prompts, training approaches, templates, frameworks, tools, code libraries and generic material, including improvements not containing customer confidential information. To the extent any such background material is embedded in a paid final deliverable, BlueBloom grants the customer a perpetual, worldwide, non-exclusive, royalty-free licence to use, copy and adapt it internally as part of that deliverable. The customer may not extract, resell, sublicense or commercially distribute BlueBloom background material as a standalone product or consulting offering.

12. Confidentiality

Each party must protect the other's non-public information with at least reasonable care and use it only for the engagement. This duty does not cover information that is already lawfully known, becomes public without breach, is independently developed, or is lawfully received without a confidentiality duty. A legally compelled disclosure is permitted after reasonable advance notice where lawful.

These duties continue for three years after the engagement, and for as long as information remains a trade secret where applicable. We will not name the customer or publish the engagement as a case study without written permission.

13. AI, third-party tools and professional advice

AI systems can produce inaccurate, incomplete or biased output. BlueBloom's services support business judgment but do not replace the customer's review, approvals, security controls or professional advice. Governance materials are operational guidance, not legal, tax, employment, financial or regulatory advice. The customer remains responsible for deciding whether and how to implement a recommendation.

Third-party subscriptions, licences and usage charges are excluded unless expressly included in writing. Third-party tools remain subject to their own terms, availability and security. BlueBloom is not responsible for an independent provider's change, outage or breach, but remains responsible for its own obligations under the agreement.

14. Warranties and results

Except for the express reasonable-care-and-skill commitment and any warranty that law requires, services and recommendations are provided without an implied guarantee of revenue, savings, adoption, regulatory approval, uninterrupted tool availability or a particular business result. Results depend on the customer's people, decisions, data, systems, implementation and third-party providers.

15. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill, anticipated savings or data. BlueBloom's total aggregate liability arising from an engagement, whether in contract, delict or otherwise, is limited to the fees paid to BlueBloom for the specific affected engagement.

These exclusions and limits do not apply to fraud, wilful misconduct or gross negligence, death or personal injury caused by negligence, infringement or misuse of the other party's intellectual property or confidential information, a customer's payment obligation, or any liability that applicable law does not allow the parties to exclude or limit.

16. Third-party claims

The customer is responsible for a third-party claim arising from customer material, an instruction the customer was not authorised to give, unlawful customer conduct, or use of a deliverable contrary to the agreement. The customer must indemnify BlueBloom against the resulting reasonable loss and defence cost, except to the extent the claim was caused by BlueBloom's breach, negligence or misconduct. BlueBloom must promptly notify the customer and allow reasonable control of the defence and settlement, with no admission imposed on BlueBloom without consent.

17. Suspension and termination

Either party may terminate an engagement if the other materially breaches it and does not cure the breach within five business days after written notice, or immediately if the breach cannot reasonably be cured. BlueBloom may suspend work on written notice for overdue payment, prolonged failure to provide a required dependency, or a credible legal or security risk.

BlueBloom may also terminate for convenience on ten business days' written notice and refund any prepaid amount not earned or allocated to approved non-cancellable commitments. Customer cancellation is governed by the refund and cancellation policy. On termination, the customer must pay for completed work and approved non-cancellable commitments. Clauses intended by their nature to continue—including payment, confidentiality, intellectual property, liability and dispute clauses—survive termination.

18. Events beyond control

Neither party is liable for delay caused by an event beyond its reasonable control, including widespread network or power failure, natural disaster, epidemic, civil disorder, government action or a critical third-party platform outage. The affected party must notify the other, mitigate reasonably and resume promptly. Payment already due is not excused. If the event prevents a material part of the service for more than 30 days, either party may end the affected work and BlueBloom will refund the unearned prepaid balance after completed work and approved non-recoverable commitments.

19. Complaints, disputes and law

Send a complaint with the invoice or transaction reference and a clear description to info@bluebloom.co.za. We acknowledge messages within one business day and aim to resolve a complaint within 15 business days. Unless urgent relief or a mandatory process is required, authorised representatives must use that period to try in good faith to resolve the dispute. The parties may then use mediation if both agree on the mediator and cost allocation.

If the CPA and Consumer Goods and Services Industry Code of Conduct apply and an eligible complaint is not resolved through our internal process, the consumer may refer it to the Consumer Goods and Services Ombud (CGSO) through its website, at info@cgso.org.za or on 0860 000 272. The Code is available on the CGSO website. This referral right applies only to complaints within the CGSO's jurisdiction.

South African law governs the agreement. Subject to any mandatory consumer forum or jurisdiction, the courts with jurisdiction in the Western Cape have exclusive jurisdiction. Nothing prevents urgent court relief or use of a statutory consumer complaint process where available.

20. General

Neither party may assign the agreement without the other's written consent, except that BlueBloom may use suitable subcontractors while remaining responsible for its obligations. A failure to enforce a right is not a waiver. If a term is invalid, it is severed or limited only as far as necessary and the rest remains effective. The agreement is the entire agreement about its subject and replaces prior statements not included in it.

Notices and approvals may be given by email. We may update these website terms for future bookings by changing the date above; the version accepted for an existing engagement continues to govern it unless both parties agree otherwise in writing.

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